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HELP CENTER

MATERIALS

Everything I use is 16K, 18K and/or 24K plated over a brass base. After years of testing my products on people who have sensitivity issues, 99% of the time I have not been informed of allergic reactions. However, that doesn't necessarily mean you will have the same pleasantly surprising experience. With that said, if you are extremely sensitive to certain metals, I would not recommend plated products.

All stones and beads in my designs are natural and semiprecious.

All ring wire is copper base.

All free studs received are stainless steel base.

WARRANTY

You're covered for 6 months from your date of purchase. I will repair* your items free of charge. All you have to do is cover shipping.

To begin, please send me an email titled "Repair Request" to ykstonejewelry@gmail.com to begin your repair process.

*if the item or parts are no longer available for the necessary repairs, I will offer replacement item(s) of equal or lesser value to your original purchase.

SHIPPING AND DELIVERY

Please allow up to two weeks to receive your purchase. Currently I am the only one running YK Stone and create from scratch every order that I receive. As the company and staffing grow, this will change.


YK Stone currently uses FedEx.

RETURN POLICY

If you don't absolutely love what you got, I will be happy to offer an exchange for item(s) of equal value. You have one week from date of delivery to initiate an exchange.


All you have to do is send an email titled "Exchange Request" to ykstonejewelry@gmail.com to begin your exchange process.


You will be mailed a padded envelope and a return label and you have one week from receiving them to ship out your item(s). Once I receive the 100% intact and damage free item(s) with all of the original packaging and parts, you will be provided with a one time use Promo Code equal in value to you original purchase + shipping cost (address must match to the original purchase address for accurate and equal shipping rate) to apply at checkout.

At this time, YK STONE does not offer refunds.

*exchanges do not apply to items with custom measurements.

MEASUREMENTS

WRIST

When measuring your wrist, make sure you tightly measure the spot where you would typically wear a watch, right below the protruding part of Ulna (the bone on the pinky side of your forearm). There is no need to add slack to your measurement unless you want a loose fit. This is because once the clasp is added to your specified measurement, the length will already increase by 0.75 inches for comfort and ease of clasping and wear.

*this is only applicable to bracelets with measurement required field.

NECK

When measuring your neck, make sure you measure the diameter of the part where your neck begins - right above the clavicle. This measurement will be used to measure the chain ONLY. Once the bead, jump rings and clasp are added, the length will increase by 1.5 inches for comfort and ease of clasping and wear.

*this is only applicable to necklaces with measurement required field.

RING

The rings offered by YK STONE are not adjustable, which is why I offer whole, half and quarter measurements to ensure the best fit. 

When selecting your ring size, please keep in mind that your ring must fit over your DIP and PIP joints (finger knuckles) in order to avoid getting it stuck. The wire I use for my rings is very soft - if your DIP and PIP joints are enlarged and you have to move up in size in order to fit the ring down your finger, you can always bend the bottom part of the ring towards your finger. This creates a more oval shape and helps prevent your ring from turning and spinning around. It is just as easy to bend it back into a round shape in order to get it off your finger.

BODY

Regarding body chains, I have found that most customers purchase the size that is the same as shirts. Please see the standard US measurements chart below.

size chart.png
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